How we collect, use and protect your personal data

Last updated: 19 July 2026

1. Who we are

Furlong Ground Stabilisation ("we", "us", "our") is the controller of the personal data described in this Privacy Policy.

Business name: Furlong Ground Stabilisation
Address: Dorking, Surrey, RH4 1AH, United Kingdom
Email: enquiries@furlonggs.co.uk
Phone: +44 1306 733009

2. What personal data we collect

We may collect and process the following categories of personal data:

• identity data, such as your name;
• contact data, such as your email address, telephone number and company name;
• enquiry data, such as the content of messages you send to us through our contact form, email or by phone;
• technical data, such as IP address, browser type, device information and website usage data;
• cookie and preference data, where you interact with cookie settings on our website.

3. How we collect your data

We collect personal data when:

• you submit an enquiry through our website;
• you contact us by email or telephone;
• you engage with us in relation to a project or service request;
• you use our website, including through cookies or similar technologies, where applicable.

4. Why we use your personal data

We use personal data for the following purposes:

• to respond to enquiries and provide requested information;
• to assess project requirements and discuss our services;
• to manage our business relationship with clients, suppliers and contacts;
• to maintain, secure and improve our website;
• to comply with legal and regulatory obligations;
• to establish, exercise or defend legal claims where necessary.

5. Our lawful bases

Depending on the circumstances, we rely on one or more of the following lawful bases:

• legitimate interests — for responding to business enquiries, managing communications and improving our services;
• contract — where processing is necessary to take steps at your request before entering into a contract, or to perform a contract;
• legal obligation — where we must process data to comply with applicable law or regulation;
• consent — where required, for example for optional cookies or similar technologies.

6. Cookies and similar technologies

Our website uses strictly necessary cookies to operate properly. We may also use analytics and other optional technologies where you have given consent, where consent is required.

You can manage your preferences through our cookie notice or by revisiting cookie settings. For more detail, please see our Cookie Policy.

7. Who we share personal data with

We may share personal data with trusted third parties where necessary, including:

• website hosting, maintenance and technical service providers;
• email, form handling and IT service providers;
• analytics providers, where enabled by your consent settings;
• professional advisers, insurers or legal representatives where necessary;
• regulators, authorities or law enforcement where required by law.

We do not sell personal data.

8. International transfers

Some of our service providers may process personal data outside the UK. Where this happens, we take steps to ensure that appropriate safeguards are in place where required under applicable data protection law.

9. How long we keep personal data

We keep personal data only for as long as necessary for the purposes for which it was collected, including for legal, accounting, regulatory or record-keeping purposes.

As a general guide:

• website enquiry data is typically retained for as long as needed to respond and manage related business follow-up;
• client and project-related records may be retained for longer where necessary for contractual, operational or legal reasons;
• technical and analytics data retention depends on the tools in use and your consent choices.

10. Your rights

Subject to applicable law, you may have the right to:

• be informed about how your personal data is used;
• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request erasure of your personal data in certain circumstances;
• request restriction of processing in certain circumstances;
• object to processing based on legitimate interests;
• request data portability where applicable;
• withdraw consent at any time where consent is the lawful basis.

11. How to contact us about your data

If you would like to exercise any of your rights or have questions about this Privacy Policy, please contact us at:

enquiries@furlonggs.co.uk
+44 1306 733009

12. Complaints

If you are concerned about how we handle personal data, we would appreciate the opportunity to address your concerns first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

13. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other websites and recommend that you read their privacy notices separately.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or website functionality. The latest version will always be available on this page.